Refund policy

Last updated: September 17, 2026

Eligible purchases from funhorunlife.com may be returned within 30 days after delivery, subject to the conditions below.

30-Day Return Window

You must request a return within 30 calendar days after the carrier records delivery. An approved return must be shipped within 14 calendar days after we provide return instructions.

Return Eligibility

To qualify for a standard return, the item must be:

• unused, unassembled, and in the same condition in which it was received;
• free from dirt, mud, odors, pet hair, stains, damage, and signs of outdoor use;
• complete with all parts, accessories, manuals, tags, and promotional items; and
• returned in its original packaging or other protective packaging approved by FUNHORUN.

An order number or other proof of purchase from funhorunlife.com is required.

Products purchased through Amazon, Walmart, another marketplace, or a third-party retailer must be returned through the original seller under that seller’s return policy.

How to Request a Return

Email info@funhorunlife.com before mailing a return. Include:

• your order number;
• the item you want to return;
• the reason for the return; and
• photographs if the item is damaged, defective, incorrect, incomplete, opened, or has a packaging issue.

If the return is approved, we will provide return instructions and a Return Merchandise Authorization number (“RMA”). Include the order number and RMA with the package so the warehouse can identify the return.

The warehouse addresses below are publicly provided for transparency. Approval is still required before mailing a return. Do not send a return to the sender address printed on the original shipping label unless our support team confirms that address in writing.

Return Addresses

Returns from the United States

FUNHORUN Returns Department
2009 S Parco Ave
Ontario, CA 91761
United States

Carrier-use phone: +1 (909) 689-7157

Returns from Canada

FUNHORUN Returns Department
c/o All Star Entrepreneur Inc.
1865 Meyerside Dr
Mississauga, ON L5T 1G6
Canada

Carrier-use phone: +1 (416) 892-1682

The warehouse telephone numbers are provided for carrier delivery purposes only. For return approval, refund status, or customer service, contact FUNHORUN at info@funhorunlife.com.

Return Shipping Costs

Standard returns

For a return based on preference, ordering the wrong size, no longer needing the product, or another reason not caused by a FUNHORUN error or covered defect, the customer is responsible for return shipping costs.

After approving the return, we will provide the required routing instructions. The customer must purchase a trackable return-shipping service and provide the tracking number to FUNHORUN. Original expedited shipping fees and other optional delivery charges are not refundable.

FUNHORUN errors, damaged items, and covered defects

If we confirm that an item arrived damaged or defective, is missing parts, or is different from what you ordered, FUNHORUN will cover reasonable return shipping when a physical return is required. Depending on the circumstances, we may provide replacement parts, a replacement product, or a refund.

Non-Returnable Items

The following cannot be returned unless they arrived damaged, defective, or incorrect, or applicable law requires otherwise:

• gift cards;
• personalized or custom-made products;
• products clearly marked Final Sale before purchase;
• products purchased from a third-party marketplace or retailer;
• used or assembled outdoor products;
• products damaged through misuse, improper installation, improper storage, unauthorized modification, normal wear and tear, accidents, or use contrary to the instructions; and
• products missing material parts, accessories, or components.

Contact us before shipping if you are unsure whether an item is eligible.

Exchanges

We do not process direct exchanges for preference or size changes. To obtain another product or size, return the eligible item and place a new order.

If the item is damaged, defective, incomplete, or incorrect, contact us before placing a replacement order so we can provide an appropriate remedy.

Order Cancellations

Contact info@funhorunlife.com as soon as possible to request cancellation. We cannot guarantee cancellation after an order enters processing or ships.

If an order has already shipped, it may be returned after delivery if it meets this policy. If we cancel an unshipped order, the refund will be issued to the original payment method.

Refund Processing

After an approved return reaches the applicable warehouse, please allow 3–5 business days for inspection. We will email you when the refund is approved or if additional information is required.

Approved refunds are issued to the original payment method. After the refund is issued, banks and payment providers typically require an additional 5–10 business days to post the credit.

An eligible refund includes the approved purchase price and applicable taxes. Original expedited shipping fees, optional delivery services, and customer-paid return shipping are not refundable unless the return resulted from a FUNHORUN error, a covered defect, or applicable law requires otherwise.

We do not replace a required monetary refund with store credit or a gift card unless the customer expressly chooses that option.

Partial Refunds

Where permitted by law, a refund may be reduced if a returned product is missing parts or accessories, has been used or assembled, was damaged after delivery, or materially differs from the condition described in the return request. We will explain any proposed deduction before completing the refund.

FUNHORUN does not charge a general restocking fee for an eligible return that meets this policy.

Late or Missing Refunds

If a confirmed refund has not appeared after 10 business days:

1. Check the original payment account again.
2. Contact the bank, card issuer, PayPal, or other payment provider and ask about pending credits.
3. Contact info@funhorunlife.com with your order number and refund confirmation.

Warranty Claims

Returns and warranties are different. A product issue reported after the 30-day return period may qualify under the FUNHORUN Limited Warranty. Please review the Warranty Policy or contact info@funhorunlife.com.

Nothing in this policy limits consumer rights or remedies that cannot be excluded under applicable law.

Return and Refund Support

Email: info@funhorunlife.com